Flexible Retail Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; Newington (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast by owners

Job summary

Raymour & Flanigan is hiring a Customer Service Representative to help customers schedule deliveries, answer questions, and process payments. You will work independently or with a small team to ensure a smooth shopping experience.

This role requires friendly, professional service, strong communication and multitasking in a fast-paced retail environment. We offer competitive compensation, health benefits, a 401k with company match, profit sharing, and opportunities for cross training.

Qualifications

• Must provide genuine, friendly, professional service.
• Demonstrate effective communication and strong interpersonal skills.
• Exhibit excellent listening and the ability to multitask in a fast-paced environment.
• Proactively resolve escalated customer issues.
• Support sales and operations by addressing customer concerns and requests.
• Be flexible to work a retail schedule including days, nights, weekends and holidays.

Responsibilities

• Assist customers with scheduling deliveries and processing payments.
• Address customer questions and concerns to enhance the shopping experience.
• Work independently or with a small team to meet customer needs.

Skills

Effective communication

Interpersonal skills

Organizational skills

Active listening

Problem solving

Multi-tasking

Job description

Raymour & Flanigan is hiring a Customer Service Representative to help customers schedule deliveries, answer questions, and process payments. You will work independently or with a small team to ensure a smooth shopping experience.

This role requires friendly, professional service, strong communication and multitasking in a fast-paced retail environment. We offer competitive compensation, health benefits, a 401k with company match, profit sharing, and opportunities for cross training.