Customer Experience Specialist

Safelite Fulfilment; Harvey (LA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid time off

Tuition reimbursement

Paid training

Job summary

Safelite AutoGlass is seeking a Customer Advocate to greet in-shop customers and resolve concerns quickly, delivering a memorable first impression. This role handles administrative tasks, scheduling, work orders, and invoicing while answering inbound calls and emails with a friendly, professional demeanor.

You’ll coordinate with the national contact center, verify insurance where applicable, and ensure accurate work order details.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Business administration

Education

High School Diploma/GED/Equivalent

Job description

Safelite AutoGlass is seeking a Customer Advocate to greet in-shop customers and resolve concerns quickly, delivering a memorable first impression. This role handles administrative tasks, scheduling, work orders, and invoicing while answering inbound calls and emails with a friendly, professional demeanor.

You’ll coordinate with the national contact center, verify insurance where applicable, and ensure accurate work order details.