Customer Experience Specialist

Kedia Corporation; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

A global service provider based in Pittsburgh is seeking a customer service representative to assist customers with inquiries and complaints regarding products and services. The ideal candidate will be proficient in customer service principles and have experience using various automated and customer relationship management tools. This role offers an opportunity to contribute effectively within a dynamic work environment focused on continuous improvement and customer satisfaction.

Qualifications

• Strong knowledge of customer service principles and processes.
• Ability to communicate effectively with customers.

Responsibilities

• Provide information about products/services to customers.
• Maintain records of customer interactions.
• Check for appropriate changes to resolve problems.
• Determine charges for services requested.
• Refer unresolved grievances to designated departments.
• Review insurance policy terms for coverage.
• Notify customers of claim investigation results.
• Resolve billing complaints effectively.
• Prepare invoices for returned goods.
• Assess validity of complaints and possible causes.

Skills

Customer and Personal Service

Tools

Autodialers

Contact center software

Customer relationship management (CRM) software

Spreadsheet software

Job description

A global service provider based in Pittsburgh is seeking a customer service representative to assist customers with inquiries and complaints regarding products and services. The ideal candidate will be proficient in customer service principles and have experience using various automated and customer relationship management tools. This role offers an opportunity to contribute effectively within a dynamic work environment focused on continuous improvement and customer satisfaction.