Customer Experience Specialist

Kedia Corporation; Bethlehem (Northampton County); On-site; USD 35,000 - 50,000; Full time

Job summary

A global business services firm is seeking a customer service representative. The role involves interacting with customers to provide information, resolve complaints, and manage records of transactions. Candidates must have strong problem-solving abilities and effective communication skills. This position offers an opportunity to work in a dynamic environment focused on customer satisfaction and service excellence.

Qualifications

• Strong knowledge of customer service principles and practices.
• Effective communication skills for handling customer inquiries.
• Ability to resolve complaints and issues effectively.

Responsibilities

• Confer with customers to provide product information and resolve complaints.
• Maintain records of customer interactions and transactions.
• Determine charges for services and arrange for billing.
• Address unresolved customer grievances.
• Review insurance policy terms and investigate claims.

Skills

Customer service knowledge

Problem-solving skills

Communication skills

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global business services firm is seeking a customer service representative. The role involves interacting with customers to provide information, resolve complaints, and manage records of transactions. Candidates must have strong problem-solving abilities and effective communication skills. This position offers an opportunity to work in a dynamic environment focused on customer satisfaction and service excellence.