Customer Experience Specialist - Delivery & Support

Raymour & Flanigan Furniture and Mattresses; Commack (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative in Commack, NY. The role focuses on guiding customers through deliveries, processing payments, and delivering a seamless shopping experience.

You will work in a team while also handling independent tasks to ensure customer satisfaction. The position requires a personable, professional service mindset, excellent communication skills, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Excellent listening and communication skills.
• Ability to multi-task in a fast-paced service environment.
• Friendly, personable and professional service mindset.
• Ability to resolve escalated customer issues proactively.
• Strong organizational skills, both in person and on the phone.
• Willingness to work a retail schedule including days, nights, weekends, holidays, and events.

Responsibilities

• Assist customers with scheduling deliveries and coordinating timing.
• Help customers with payments and orders to ensure accurate processing.
• Provide friendly, professional service to support sales and operations teams.
• Address questions and concerns to enhance the customer shopping experience.
• Work independently and in small teams to maintain high service standards.

Skills

Customer service

Communication

Problem solving

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative in Commack, NY. The role focuses on guiding customers through deliveries, processing payments, and delivering a seamless shopping experience.

You will work in a team while also handling independent tasks to ensure customer satisfaction. The position requires a personable, professional service mindset, excellent communication skills, and the ability to multitask in a fast-paced retail environment.