Retail Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; West Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to bridge the gap between customer dreams and delivery realities. You will assist with scheduling deliveries, manage payments, and respond to customer questions in a friendly, professional manner.

Join a team that values inclusivity and delivers a comprehensive benefits package, including health benefits, 401(k) with company match plus profit sharing, and opportunities for cross training and growth.

Qualifications

• Strong customer service ethic and professional demeanor.
• Excellent listening and communication skills.
• Ability to multitask in a fast-paced retail environment.
• Proactive in resolving escalated customer issues.
• Flexible to work days, nights, weekends, holidays and events.

Responsibilities

• Assist customers with scheduling deliveries and processing payments.
• Answer questions and address concerns to enhance the shopping experience.
• Work independently and in small teams to support store goals.
• Support sales and operations by advocating for customer needs.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to bridge the gap between customer dreams and delivery realities. You will assist with scheduling deliveries, manage payments, and respond to customer questions in a friendly, professional manner.

Join a team that values inclusivity and delivers a comprehensive benefits package, including health benefits, 401(k) with company match plus profit sharing, and opportunities for cross training and growth.