Customer Experience & Delivery Coordinator

Raymour & Flanigan Furniture and Mattresses; Orange (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match + profit share

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support customers through delivery scheduling, payments and problem resolution. You will work independently or with a small team to ensure a smooth shopping experience and high service standards.

The role requires reliable, friendly communication, multi-tasking, and the ability to handle busy periods, weekends, and holidays while upholding our inclusive, discrimination-free workplace values.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Demonstrate effective communication with customers and colleagues.
• Ability to listen actively and resolve issues promptly.
• Adapt to a fast-paced retail environment and balance priorities.

Responsibilities

• Assist customers with deliveries, scheduling, and payments.
• Provide accurate information and address questions or concerns.
• Work with the team to enhance the customer shopping experience.
• Maintain a friendly, professional demeanor on the sales floor.

Skills

Communication

Listening skills

Multi-tasking

Customer escalation handling

Friendly service

Retail scheduling flexibility

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support customers through delivery scheduling, payments and problem resolution. You will work independently or with a small team to ensure a smooth shopping experience and high service standards.

The role requires reliable, friendly communication, multi-tasking, and the ability to handle busy periods, weekends, and holidays while upholding our inclusive, discrimination-free workplace values.