Customer Experience Associate - Fast-Paced Retail Support

Raymour & Flanigan Furniture and Mattresses; Hanover (York County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to bridge the gap between customers' dreams and reality by assisting with deliveries, payments, and inquiries. You will work independently and as part of a small team to continually strengthen the customer shopping experience.

The role emphasizes genuine, friendly, and professional service, with a need for strong communication, multitasking, and the ability to resolve escalated issues in a fast-paced retail

Qualifications

• Genuine, friendly, professional service.
• Excellent communication and multitasking in a fast-paced environment.
• Demonstrate excellent listening skills and the ability to multi-task.
• Proactively resolve escalated customer issues.

Responsibilities

• Schedule deliveries and manage payment processing.
• Assist customers and answer questions to help close purchases.
• Work independently and with a small team to enhance the shopping experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to bridge the gap between customers' dreams and reality by assisting with deliveries, payments, and inquiries. You will work independently and as part of a small team to continually strengthen the customer shopping experience.

The role emphasizes genuine, friendly, and professional service, with a need for strong communication, multitasking, and the ability to resolve escalated issues in a fast-paced retail