Customer Experience Specialist

CarMax; Maplewood (MN); On-site; USD 54,443,000 - 81,664,000; Full time

Job summary

CarMax Maplewood is seeking a Customer Specialist to deliver an iconic customer-first experience throughout the car-buying and selling journey. You’ll guide customers through appraisals, test drives, financing, and paperwork to ensure a seamless process that reflects CarMax’s commitment to honesty and innovation.

This role offers variety, autonomy, and cross-team collaboration while making a meaningful impact on every customer interaction.

Qualifications

• Strong communication skills and comfort representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Customer service

Relationship building

Teamwork

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Valid driver's license

Job description

CarMax Maplewood is seeking a Customer Specialist to deliver an iconic customer-first experience throughout the car-buying and selling journey. You’ll guide customers through appraisals, test drives, financing, and paperwork to ensure a seamless process that reflects CarMax’s commitment to honesty and innovation.

This role offers variety, autonomy, and cross-team collaboration while making a meaningful impact on every customer interaction.