Customer Experience Specialist - Appraisals & Service

CarMax; Springfield (MO); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Benefits program

Job summary

CarMax in Springfield, MO is seeking a Customer Specialist to deliver a premium, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and financing with a focus on honesty and transparency.

This role offers variety, autonomy, and collaboration across teams, contributing to a seamless, efficient process for every customer interaction.

Qualifications

• Strong communication and customer-service focus.
• Ability to build lasting customer relationships.
• Demonstrates integrity and teamwork.
• Balances customer needs with business goals.
• Ability to manage multiple tasks and meet deadlines.
• High School Diploma or equivalent and valid driver''s license.
• Ability to lift up to 25 lbs and accurately read data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication skills

Relationship building

Integrity

Multitasking

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Springfield, MO is seeking a Customer Specialist to deliver a premium, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, paperwork, and financing with a focus on honesty and transparency.

This role offers variety, autonomy, and collaboration across teams, contributing to a seamless, efficient process for every customer interaction.