Customer Experience Specialist

Safelite Group; Mandeville (LA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition reimbursement

Paid training

Health coverage

Job summary

Safelite Group in Mandeville, LA is seeking a Customer Advocate to be the first friendly face for customers in shop and over the phone. You will manage administrative processes, scheduling, work orders and invoicing while delivering a memorable experience.

The role requires handling calls and emails, verifying insurance details, and coordinating with technicians. You’ll need strong communication, a professional appearance, and the ability to adapt in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1-3 years telephone operations or business administration experience preferred.
• Ability to provide world-class customer service in a fast-paced operation.
• Professional appearance and ability to wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and efficiently, often with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, and appointments.
• Verify insurance, confirm work order details and coordinate with technicians.
• Process invoices, credits, and rebills and manage work orders.
• Review dealer and national center orders and handle special accounts.

Skills

Customer service

Telephone support

Administrative tasks

Communication skills

Multitasking

Education

High School Diploma

Job description

Safelite Group in Mandeville, LA is seeking a Customer Advocate to be the first friendly face for customers in shop and over the phone. You will manage administrative processes, scheduling, work orders and invoicing while delivering a memorable experience.

The role requires handling calls and emails, verifying insurance details, and coordinating with technicians. You’ll need strong communication, a professional appearance, and the ability to adapt in a fast-paced environment.