Customer Experience Specialist

Apple; Madison (WI); On-site; USD 20,664 - 30,307; Full time

Job summary

Apple Retail in Madison is seeking a Stores Specialist to help customers discover and choose Apple products and services. You’ll create owners by delivering a highly personalized service experience and by asking questions to tailor recommendations to individual needs.

You will stay up-to-date on Apple offerings, collaborate with teammates, and contribute to an inclusive store culture while providing proactive support to customers and peers.

Qualifications

• Availability to work a schedule based on store needs, including nights, weekends and holidays.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Educate customers on purchase options and appropriate ways to buy products.
• Share knowledge with peers and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance; support other store tasks as needed.

Skills

Product knowledge

Customer service

Communication skills

Teamwork

Curiosity to learn

Job description

Apple Retail in Madison is seeking a Stores Specialist to help customers discover and choose Apple products and services. You’ll create owners by delivering a highly personalized service experience and by asking questions to tailor recommendations to individual needs.

You will stay up-to-date on Apple offerings, collaborate with teammates, and contribute to an inclusive store culture while providing proactive support to customers and peers.