Customer Experience & Account Specialist

Amcor LLC; Oshkosh (WI); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Company holidays

Wellbeing program

Retirement plan with company match

Parental leave

Job summary

Amcor in Oshkosh, WI is seeking an Account Specialist who serves as the face of Amcor for external customers, coordinating orders, shipments and enquiries.

You will process orders, communicate delivery dates, and collaborate with Sales, Manufacturing and Logistics to meet customer expectations. Strong communication and detail orientation are essential.

This role supports continuous improvement and ensures documentation accuracy across the customer account.

Qualifications

• Bachelor’s degree preferred.
• Experience in manufacturing or customer service environment preferred.
• Basic Microsoft Office skills.

Responsibilities

• Build customer loyalty through positive customer engagement.
• Collaborate with other functions on escalated issues to meet customer expectations.
• Participate in conversations regarding terms, orders, inventory, and status; ask for assistance as needed from Sales or colleagues.
• Receive and process customer orders with attention to accuracy and completeness.
• Provide information to customers such as Bill of Lading, Proof of Delivery, and inventory reports.

Skills

Communication skills

Attention to detail

Time management

Self-motivation

Education

Bachelor’s degree preferred

Job description

Amcor in Oshkosh, WI is seeking an Account Specialist who serves as the face of Amcor for external customers, coordinating orders, shipments and enquiries.

You will process orders, communicate delivery dates, and collaborate with Sales, Manufacturing and Logistics to meet customer expectations. Strong communication and detail orientation are essential.

This role supports continuous improvement and ensures documentation accuracy across the customer account.