Remote Customer Care Specialist

Amcor LLC; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Paid time off

Tuition reimbursement

Job summary

Amcor LLC, a global packaging leader, is seeking a Customer Care professional to manage orders received via web, email, EDI or fax, and to provide timely status updates to customers.

You'll collaborate with Sales, Deductions, Supply Chain and other groups to resolve issues, monitor service levels, and drive improvements while working from a home-based setup. A college degree and 2–3 years of related experience are preferred.

Qualifications

• 2–3 years customer care or related experience.
• College degree preferred; Six Sigma certification is a plus.

Responsibilities

• Handle order intake and management of customer POs from receipt to invoicing.
• Provide timely responses to order status inquiries, service requests, pricing, documentation, and invoicing.
• Proactively monitor orders and customer service levels to identify improvements.
• Initiate returns authorizations and assist in resolving deductions; work with cross-functional teams.

Skills

Customer care

Education

College degree preferred

Job description

Amcor LLC, a global packaging leader, is seeking a Customer Care professional to manage orders received via web, email, EDI or fax, and to provide timely status updates to customers.

You'll collaborate with Sales, Deductions, Supply Chain and other groups to resolve issues, monitor service levels, and drive improvements while working from a home-based setup. A college degree and 2–3 years of related experience are preferred.