Customer Experience Pro — Flexible PTO & Benefits

Amcor Flexibles, LLC; Harvard (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Paid time off

Company-paid holidays

Wellbeing program

HSA/FSA

Life insurance

Parental leave

Retirement match

Tuition reimbursement

Bonus program

Job summary

Amcor is hiring for a customer service role focused on delivering high-quality support. The team handles daily inquiries, processes orders, and ensures customer satisfaction while aiming for timely resolutions and accurate data handling.

Core hours run from 9:00 to 17:30 or 9:30 to 18:00, with collaboration across Production and Shipping to ensure on-time delivery and strong service levels.

Qualifications

• Strong interpersonal, organizational, and phone communication skills are required.
• Ability to multitask, solve problems, and adapt in a fast-paced environment.
• Works well independently and in a collaborative team with meticulous attention to detail.

Responsibilities

• Responds to incoming customer calls and provides timely, accurate information.
• Resolves routine customer issues with professional service.
• Performs data entry for all order types and processes credits/returns.

Skills

Interpersonal skills

Organizational skills

Phone communication

Multitasking

Problem solving

Attention to detail

Customer focus

1 year customer service

Education

High School Diploma

Job description

Amcor is hiring for a customer service role focused on delivering high-quality support. The team handles daily inquiries, processes orders, and ensures customer satisfaction while aiming for timely resolutions and accurate data handling.

Core hours run from 9:00 to 17:30 or 9:30 to 18:00, with collaboration across Production and Shipping to ensure on-time delivery and strong service levels.