Customer Experience Specialist

Kedia Corporation; Gilbert (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer service-oriented company in Gilbert, Arizona, is seeking individuals to manage customer inquiries and complaints effectively. The role requires strong communication skills and knowledge of customer service principles. Successful candidates will handle various duties, including taking orders, resolving issues, and ensuring customer satisfaction. Familiarity with tools like autodialers and contact center software is essential. Join us to contribute to creating exceptional customer experiences.

Qualifications

• Must effectively assess customer needs and meet quality service standards.
• Experience with customer relationship management software is advantageous.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions or transactions.
• Resolve customers' service or billing complaints.

Skills

Customer and Personal Service

Communication Skills

Tools

Autodialers

Contact center software

Spreadsheet software

Job description

A customer service-oriented company in Gilbert, Arizona, is seeking individuals to manage customer inquiries and complaints effectively. The role requires strong communication skills and knowledge of customer service principles. Successful candidates will handle various duties, including taking orders, resolving issues, and ensuring customer satisfaction. Familiarity with tools like autodialers and contact center software is essential. Join us to contribute to creating exceptional customer experiences.