Customer Support & Billing Specialist

Kedia Corporation; Glendale (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading corporation located in Glendale, AZ, is seeking a Customer Service Representative. The ideal candidate will interact with customers to address inquiries, resolve complaints, and provide product information efficiently. Strong skills in communication, problem-solving, and customer service are crucial. Familiarity with contact center software is preferred. This role offers a dynamic work environment focused on growth and innovation.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions or transactions.
• Check to ensure that appropriate changes were made to resolve customer problems.
• Determine charges for services requested and collect payments.
• Refer unresolved customer grievances to designated departments.
• Review insurance policy terms to determine coverage.
• Contact customers to respond to inquiries or notify them of claim investigation results.
• Resolve service or billing complaints.
• Prepare invoices for returned goods.
• Obtain and assess relevant information for complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A leading corporation located in Glendale, AZ, is seeking a Customer Service Representative. The ideal candidate will interact with customers to address inquiries, resolve complaints, and provide product information efficiently. Strong skills in communication, problem-solving, and customer service are crucial. Familiarity with contact center software is preferred. This role offers a dynamic work environment focused on growth and innovation.