Customer Experience Specialist

Kedia Corporation; Mesa (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology services company based in Mesa, Arizona, is looking for a customer service representative to handle customer inquiries, resolve complaints, and maintain records of interactions. The ideal candidate should possess strong problem-solving skills and effective communication capabilities. Experience with customer relationship management software is essential, along with a high school diploma or equivalent. This position offers a dynamic work environment to foster personal and professional development.

Qualifications

• Strong customer service skills and ability to resolve issues effectively.
• Ability to keep detailed records of customer interactions.
• Effective communication skills both verbally and in writing.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Review insurance policy terms to determine coverage.

Skills

Customer service skills

Problem-solving

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Avaya software

Microsoft Excel

Automated attendant systems

Job description

A global technology services company based in Mesa, Arizona, is looking for a customer service representative to handle customer inquiries, resolve complaints, and maintain records of interactions. The ideal candidate should possess strong problem-solving skills and effective communication capabilities. Experience with customer relationship management software is essential, along with a high school diploma or equivalent. This position offers a dynamic work environment to foster personal and professional development.