Customer Experience Specialist

Kedia Corporation; Scottsdale (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A global services company in Scottsdale, Arizona, is looking for a customer service representative to manage inquiries and complaints through various communication channels. The ideal candidate will leverage strong problem-solving and communication skills to ensure customers receive excellent service. Familiarity with CRM software and autodialing systems is a must. Join a fast-paced team that is dedicated to delivering exceptional user experiences and promoting innovation.

Qualifications

• Customer service orientation is crucial for handling inquiries and complaints.
• Ability to effectively use CRM software to manage customer interactions.
• Experience with autodialers and call distribution systems is a plus.

Responsibilities

• Confer with customers to provide product information and resolve complaints.
• Keep records of customer interactions and transactions.
• Determine charges for services and collect payments.

Skills

Customer service skills

Problem-solving skills

Communication skills

Tools

Avaya software

Microsoft Excel

Job description

A global services company in Scottsdale, Arizona, is looking for a customer service representative to manage inquiries and complaints through various communication channels. The ideal candidate will leverage strong problem-solving and communication skills to ensure customers receive excellent service. Familiarity with CRM software and autodialing systems is a must. Join a fast-paced team that is dedicated to delivering exceptional user experiences and promoting innovation.