Customer Support Specialist - Problem Solver & Communicator

Kedia Corporation; Chandler (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic global company in Chandler, AZ seeks a Customer Service Representative. This role requires strong communication and problem-solving skills to assist customers effectively, addressing inquiries and complaints while ensuring a high-quality experience. The ideal candidate will manage multiple customer interactions, document details meticulously, and possess a service-oriented mindset. This position offers a fast-paced environment within a supportive and growth-focused team.

Qualifications

• Excellent communication skills and ability to understand customer needs.
• Proven problem-solving skills and ability to handle complaints.
• Familiar with customer service software and tools.

Responsibilities

• Assist customers via phone and in-person, providing product information.
• Record details of customer interactions and actions taken.
• Resolve service or billing issues effectively.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A dynamic global company in Chandler, AZ seeks a Customer Service Representative. This role requires strong communication and problem-solving skills to assist customers effectively, addressing inquiries and complaints while ensuring a high-quality experience. The ideal candidate will manage multiple customer interactions, document details meticulously, and possess a service-oriented mindset. This position offers a fast-paced environment within a supportive and growth-focused team.