Customer Experience Specialist

Kedia Corporation; Eugene (OR); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service firm is seeking a dedicated representative to handle inquiries and resolve complaints from customers. Responsibilities include providing information about services, keeping records of interactions, and resolving billing issues. Candidates should have strong customer service skills and the ability to work in a dynamic environment. Tools used include autodialers and CRM software, essential for managing customer relationships. This role offers an opportunity to contribute to a positive service experience.

Qualifications

• Experience in customer service is a plus.
• Familiarity with call center operations.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Customer service skills

Problem-solving

Ability to handle complaints

Organizational skills

Tools

Autodialers

Contact center software

CRM software

Microsoft Excel

Job description

A customer service firm is seeking a dedicated representative to handle inquiries and resolve complaints from customers. Responsibilities include providing information about services, keeping records of interactions, and resolving billing issues. Candidates should have strong customer service skills and the ability to work in a dynamic environment. Tools used include autodialers and CRM software, essential for managing customer relationships. This role offers an opportunity to contribute to a positive service experience.