Customer Experience Specialist

Kedia Corporation; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service firm is seeking dedicated representatives to assist customers with inquiries and complaints. Responsibilities include managing customer interactions, resolving issues, and documenting transactions. Candidates should possess strong communication skills and knowledge of customer service principles. Proficiency in call center and CRM software is essential. The role offers an opportunity to work in a fast-paced environment focused on innovation and service excellence.

Qualifications

• Strong knowledge of customer service principles and processes.
• Ability to efficiently manage customer inquiries and complaints.
• Proficiency in using spreadsheet and call center software.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Check for appropriate changes to resolve customer issues.
• Determine charges for services requested and arrange billing.
• Handle unresolved customer grievances and assess validity of complaints.

Skills

Customer service knowledge

Communication skills

Problem-solving skills

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A customer service firm is seeking dedicated representatives to assist customers with inquiries and complaints. Responsibilities include managing customer interactions, resolving issues, and documenting transactions. Candidates should possess strong communication skills and knowledge of customer service principles. Proficiency in call center and CRM software is essential. The role offers an opportunity to work in a fast-paced environment focused on innovation and service excellence.