Customer Experience Specialist

Kedia Corporation; Kahului (HI); On-site; USD 30,000 - 40,000; Full time

Job summary

A global business services company is seeking a dedicated customer service representative to assist customers with inquiries, order management, and complaint resolution. The role demands effective communication skills and knowledge of customer service principles. Applicants should be proficient in various software tools including contact center and CRM software. Join us to be a part of a fast-paced team committed to excellent customer experiences.

Qualifications

• Knowledge of customer service processes and principles.
• Ability to resolve complaints and provide necessary information.
• Experience with relevant software and tools.

Responsibilities

• Provide information about products or services to customers.
• Maintain records of customer interactions and transactions.
• Resolve customer complaints and billing issues.
• Communicate changes to customers and follow up on claims.

Skills

Customer service principles

Problem-solving skills

Communication skills

Tools

Autodialers

Contact center software

CRM software

Microsoft Excel

Job description

A global business services company is seeking a dedicated customer service representative to assist customers with inquiries, order management, and complaint resolution. The role demands effective communication skills and knowledge of customer service principles. Applicants should be proficient in various software tools including contact center and CRM software. Join us to be a part of a fast-paced team committed to excellent customer experiences.