Customer Experience Specialist

Safelite Fulfilment; Gainesville (FL); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

Safelite Fulfilment in Gainesville, FL is seeking a customer service-oriented professional to welcome in-shop customers and handle a variety of service issues with efficiency and creativity.

You will manage calls, emails, and faxes, verify information, and support administrative tasks while maintaining a professional appearance and flexibility for travel as needed. This role emphasizes responsive problem solving and teamwork.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently - often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Communication skills

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment in Gainesville, FL is seeking a customer service-oriented professional to welcome in-shop customers and handle a variety of service issues with efficiency and creativity.

You will manage calls, emails, and faxes, verify information, and support administrative tasks while maintaining a professional appearance and flexibility for travel as needed. This role emphasizes responsive problem solving and teamwork.