Customer Experience Advocate

Safelite Fulfilment; Colorado; On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

PTO

Holidays

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment in Colorado seeks a motivated in-shop customer service associate to warmly welcome customers and resolve concerns with creative solutions. You will manage calls, emails, and faxes for service issues, pricing, warranties, and orders, ensuring smooth operation and timely updates.

A strong professional appearance and 1–3 years of relevant experience are required. You'll confirm work order details, verify insurance where needed, and perform light administrative tasks like

Qualifications

• High School Diploma or equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, etc.
• Confirm and complete work order information, including insurance verification.

Skills

Customer service

Telephone experience

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment in Colorado seeks a motivated in-shop customer service associate to warmly welcome customers and resolve concerns with creative solutions. You will manage calls, emails, and faxes for service issues, pricing, warranties, and orders, ensuring smooth operation and timely updates.

A strong professional appearance and 1–3 years of relevant experience are required. You'll confirm work order details, verify insurance where needed, and perform light administrative tasks like