Customer Experience Specialist

Kedia Corporation; Evansville (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading business services firm in Indiana seeks a dedicated customer service representative to assist with inquiries, resolve complaints, and maintain customer records. The ideal candidate will have strong communication skills and familiarity with various tools and software essential for the job, including CRM systems. This role provides a dynamic work environment focused on growth and customer satisfaction.

Qualifications

• Knowledge of customer service principles and processes.
• Ability to manage customer complaints effectively.
• Familiarity with CRM systems.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Customer service principles

Effective communication

Complaint resolution

Tools

Avaya software

CRM software

Microsoft Excel

Job description

A leading business services firm in Indiana seeks a dedicated customer service representative to assist with inquiries, resolve complaints, and maintain customer records. The ideal candidate will have strong communication skills and familiarity with various tools and software essential for the job, including CRM systems. This role provides a dynamic work environment focused on growth and customer satisfaction.