Customer Support Specialist

Kedia Corporation; Fishers (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A global business services provider is hiring a Customer Service Representative in Fishers, Indiana. The role involves handling customer inquiries, resolving complaints, and utilizing various technologies to ensure customer satisfaction. Qualified candidates will have active listening skills, critical thinking abilities, and proficiency in customer service tools. This position requires strong communication skills and attention to detail, making it ideal for individuals seeking to contribute positively to customer experiences.

Qualifications

• Proficient in active listening and service orientation.
• Strong problem-solving and critical thinking abilities.
• Experience with customer service tools and technologies.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer complaints regarding services or billing.

Skills

Active Listening

Service Orientation

Critical Thinking

Writing

Social Perceptiveness

Tools

Autodialing systems

CRM software

Microsoft Excel

Job description

A global business services provider is hiring a Customer Service Representative in Fishers, Indiana. The role involves handling customer inquiries, resolving complaints, and utilizing various technologies to ensure customer satisfaction. Qualified candidates will have active listening skills, critical thinking abilities, and proficiency in customer service tools. This position requires strong communication skills and attention to detail, making it ideal for individuals seeking to contribute positively to customer experiences.