Customer Experience Specialist

Kedia Corporation; Waukesha (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading business services company is seeking a Customer Service Representative to provide exceptional service and support to clients. Responsibilities include addressing customer inquiries, maintaining detailed interaction records, and resolving complaints effectively. Strong communication and problem-solving skills are essential, along with experience in using contact center and CRM software. Join a fast-paced environment focused on customer satisfaction and innovation.

Qualifications

• Strong knowledge of customer service principles and processes.
• Ability to assess customer needs and ensure satisfaction.
• Experience with contact center software and CRM tools.

Responsibilities

• Provide information to customers about products and services.
• Keep accurate records of customer interactions.
• Resolve billing complaints and facilitate exchanges.
• Assess validity of complaints and investigate issues.

Skills

Customer service

Problem-solving

Communication

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A leading business services company is seeking a Customer Service Representative to provide exceptional service and support to clients. Responsibilities include addressing customer inquiries, maintaining detailed interaction records, and resolving complaints effectively. Strong communication and problem-solving skills are essential, along with experience in using contact center and CRM software. Join a fast-paced environment focused on customer satisfaction and innovation.