Customer Experience Specialist

Kedia Corporation; Raleigh (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading global service provider is seeking a dedicated customer service representative. Responsibilities include communicating with customers, resolving service issues, and maintaining detailed records. The ideal candidate will have strong problem-solving skills and a background in customer service principles. Proficiency in tools like CRM software and Microsoft Excel is required. This position offers growth opportunities in a dynamic work environment.

Qualifications

• Strong knowledge of customer service principles and processes.
• Ability to assess customer needs and meet quality standards.
• Experience with contact center software and CRM tools.

Responsibilities

• Communicate with customers to provide information about products or services.
• Keep accurate records of customer interactions.
• Resolve customers' service or billing complaints.

Skills

Customer service

Problem-solving

Communication skills

Attention to detail

Tools

Avaya software

CRM software

Microsoft Excel

Job description

A leading global service provider is seeking a dedicated customer service representative. Responsibilities include communicating with customers, resolving service issues, and maintaining detailed records. The ideal candidate will have strong problem-solving skills and a background in customer service principles. Proficiency in tools like CRM software and Microsoft Excel is required. This position offers growth opportunities in a dynamic work environment.