Customer Experience Specialist

Kedia Corporation; Coeur d'Alene (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

A global service company in Coeur d'Alene is seeking customer service representatives to facilitate communication with customers, resolve inquiries, and address complaints. Ideal candidates will possess strong problem-solving skills and be adept in using various software tools to enhance customer experience. This position promises a dynamic, fast-paced work environment with opportunities for personal and professional growth, supporting a commitment to exceptional user experiences.

Qualifications

• Knowledge of principles for providing customer and personal services.
• Ability to assess customer needs and meet quality standards.
• Experience with customer relationship management tools.

Responsibilities

• Confer with customers to provide information about products/services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Customer service

Problem-solving

Communication

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global service company in Coeur d'Alene is seeking customer service representatives to facilitate communication with customers, resolve inquiries, and address complaints. Ideal candidates will possess strong problem-solving skills and be adept in using various software tools to enhance customer experience. This position promises a dynamic, fast-paced work environment with opportunities for personal and professional growth, supporting a commitment to exceptional user experiences.