Customer Experience Specialist

Ross Stores; Charlotte (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Ross Stores is seeking a Retail Associate to provide a positive shopping experience by greeting customers, assisting with merchandise, and maintaining store presentation. The role emphasizes safety, courtesy, and teamwork across all store areas.

Responsibilities include helping customers on the sales floor, processing transactions, stocking, and supporting loss prevention while upholding Ross Stores' standards of service and appearance.

Qualifications

• Effective communication with customers and team members.
• Basic mathematical calculations commonly used in retail environments.

Responsibilities

• Ensures customer safety and a secure shopping environment; reports unsafe conditions.
• Assists customers with merchandise, greets customers, and answers questions politely.
• Maintains clean store areas, stocking, merchandising and presentation to standards.
• Handles cash/register transactions accurately and efficiently; follows all cash handling procedures.
• Supports loss prevention, protection standards, and MOS policies.
• Maintains professional appearance and adheres to dress code; performs routine cleaning tasks.

Skills

Customer communication

Mathematical calculations

Job description

Ross Stores is seeking a Retail Associate to provide a positive shopping experience by greeting customers, assisting with merchandise, and maintaining store presentation. The role emphasizes safety, courtesy, and teamwork across all store areas.

Responsibilities include helping customers on the sales floor, processing transactions, stocking, and supporting loss prevention while upholding Ross Stores' standards of service and appearance.