Retail Customer Experience Specialist

Ross Stores, Inc.; Greenville (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate to ensure customers have a positive shopping experience. The role involves greeting Customers, presenting merchandise neatly, and assisting shoppers with inquiries and purchases on the sales floor.

Responsibilities include maintaining a safe, clean store, following company practices, and collaborating with team members to meet store goals. The position emphasizes friendly service, accurate handling of transactions, and supporting loss-prevention

Qualifications

• Strong customer service and communication skills.
• Able to perform basic math calculations.

Responsibilities

• Greets all Customers with eye contact, smiles, and a friendly hello.
• Maintains a clean, organized store and merchandise presentation.
• Assists Customers with merchandise and answers questions in a polite, knowledgeable manner.
• Handles Customer Service calls promptly and reports issues to Store Leadership when needed.
• Adheres to store dress code and maintains professional appearance.
• Performs cleaning tasks to keep store, restrooms, and work areas tidy.

Skills

Communication

Customer service

Math basics

Job description

Ross Stores, Inc. is seeking a Retail Associate to ensure customers have a positive shopping experience. The role involves greeting Customers, presenting merchandise neatly, and assisting shoppers with inquiries and purchases on the sales floor.

Responsibilities include maintaining a safe, clean store, following company practices, and collaborating with team members to meet store goals. The position emphasizes friendly service, accurate handling of transactions, and supporting loss-prevention