Customer-Experience Retail Associate

Ross Stores; Emeryville (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience by greeting and assisting shoppers while maintaining clean and well-merchandised stores. You will help with stocking, pricing, and basic register duties, supporting brand standards and excellent service.

The role emphasizes safety, teamwork, and adherence to MOS and loss-prevention procedures, with a flexible approach to store needs and customer satisfaction across departments.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Ensure customers have a positive shopping experience by greeting, assisting and providing courteous service.
• Maintain a clean, safe and organized store area, including merchandising to standards.
• Assist with stocking, pricing and inventory processes as needed.
• Follow MOS policies and loss prevention guidelines to protect assets and shrink.
• Operate the register and handle transactions accurately and efficiently.
• Represent Ross in a professional manner and support brand standards.

Skills

Customer service

Communication skills

Mathematical ability

Job description

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience by greeting and assisting shoppers while maintaining clean and well-merchandised stores. You will help with stocking, pricing, and basic register duties, supporting brand standards and excellent service.

The role emphasizes safety, teamwork, and adherence to MOS and loss-prevention procedures, with a flexible approach to store needs and customer satisfaction across departments.