Customer Experience Specialist

Kedia Corporation; Broken Arrow (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

A global customer service company located in Broken Arrow, Oklahoma, is seeking a Customer Service Representative. Responsibilities include communicating with customers through various channels, resolving issues, and maintaining records of interactions. Candidates should have strong customer service skills and knowledge of contact center technologies. The role is essential in ensuring customer satisfaction and requires a problem-solving mindset. Competitive compensation and career growth opportunities are offered.

Qualifications

• Proficient in customer service principles and processes.
• Ability to handle customer complaints effectively.
• Knowledge of various customer service tools and technologies.

Responsibilities

• Provide information about products or services to customers.
• Maintain records of customer interactions and transactions.
• Resolve billing complaints through exchanges or refunds.
• Assess validity of complaints based on all relevant information.

Skills

Customer service skills

Problem solving

Communication

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A global customer service company located in Broken Arrow, Oklahoma, is seeking a Customer Service Representative. Responsibilities include communicating with customers through various channels, resolving issues, and maintaining records of interactions. Candidates should have strong customer service skills and knowledge of contact center technologies. The role is essential in ensuring customer satisfaction and requires a problem-solving mindset. Competitive compensation and career growth opportunities are offered.