Customer Experience Specialist

Kedia Corporation; Enid (OK); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the business services sector is seeking a Customer Service Representative in Enid, Oklahoma. You will handle customer inquiries, maintain records, and resolve complaints while utilizing various tools such as autodialers and CRM software. The ideal candidate should have strong communication and problem-solving skills to ensure excellent customer satisfaction in a fast-paced environment. Apply now to join an innovative team committed to exceptional user experiences.

Qualifications

• Knowledge of customer service principles and processes.
• Experience with contact center software is a plus.
• Ability to manage customer inquiries effectively.

Responsibilities

• Confer with customers to provide product information.
• Maintain records of customer interactions.
• Resolve customer complaints regarding billing issues.
• Review insurance policy terms for coverage.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A leading company in the business services sector is seeking a Customer Service Representative in Enid, Oklahoma. You will handle customer inquiries, maintain records, and resolve complaints while utilizing various tools such as autodialers and CRM software. The ideal candidate should have strong communication and problem-solving skills to ensure excellent customer satisfaction in a fast-paced environment. Apply now to join an innovative team committed to exceptional user experiences.