Customer Experience Specialist

Kedia Corporation; Olathe (KS); On-site; USD 30,000 - 45,000; Full time

Job summary

A global customer services firm in Olathe, KS seeks a Customer Service Representative. This role involves providing information to customers about products, maintaining detailed records of interactions, and resolving complaints to ensure satisfaction. The ideal candidate will demonstrate strong skills in active listening, speaking, and service orientation, with knowledge of relevant technologies and customer service principles. This position offers opportunities in a fast-paced, growth-oriented environment.

Qualifications

• Knowledge of principles for providing customer services including needs assessment and satisfaction evaluation.
• Familiarity with clerical procedures and systems.
• Good understanding of English language structure and content.

Responsibilities

• Provide information to customers about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer complaints and ensure satisfaction.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

Microsoft Excel

Timpani Contact Center

Astute Solutions PowerCenter

Job description

A global customer services firm in Olathe, KS seeks a Customer Service Representative. This role involves providing information to customers about products, maintaining detailed records of interactions, and resolving complaints to ensure satisfaction. The ideal candidate will demonstrate strong skills in active listening, speaking, and service orientation, with knowledge of relevant technologies and customer service principles. This position offers opportunities in a fast-paced, growth-oriented environment.