Customer Experience Specialist

Kedia Corporation; North Little Rock (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

A global innovative company located in Arkansas is seeking a dedicated Customer Service Representative to assist customers with inquiries, manage orders, and resolve complaints. The ideal candidate should have strong communication skills and a background in customer service. Experience with CRM and contact center technologies is preferred. Join a fast-paced environment where you can grow and innovate within the business services field.

Qualifications

• Effective communication skills to convery information to customers.
• Ability to resolve complaints and inquiries professionally.
• Experience with CRM and contact center software is preferred.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Determine charges for requested services and handle billing.

Skills

Customer and Personal Service

Communication

Problem-solving

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A global innovative company located in Arkansas is seeking a dedicated Customer Service Representative to assist customers with inquiries, manage orders, and resolve complaints. The ideal candidate should have strong communication skills and a background in customer service. Experience with CRM and contact center technologies is preferred. Join a fast-paced environment where you can grow and innovate within the business services field.