Customer Experience Specialist

Kedia Corporation; Norman (OK); On-site; USD 30,000 - 40,000; Part time

Job summary

A tech-driven customer service firm in Norman, OK, is seeking a dedicated Customer Service Representative. In this role, you will engage with customers via phone and in person, addressing inquiries and resolving issues while providing information about products. Candidates should possess strong communication and problem-solving abilities. The company offers a fast-paced and supportive environment for professional growth.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Check to ensure that appropriate changes are made to resolve issues.
• Refer unresolved grievances to designated departments.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

Customer relationship management software

Spreadsheet software

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Job description

A tech-driven customer service firm in Norman, OK, is seeking a dedicated Customer Service Representative. In this role, you will engage with customers via phone and in person, addressing inquiries and resolving issues while providing information about products. Candidates should possess strong communication and problem-solving abilities. The company offers a fast-paced and supportive environment for professional growth.