Customer Experience Specialist — Growth-Focused Support

Kedia Corporation; Rogers (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading global company in Rogers, AR is seeking a Customer Service Representative to connect with customers and provide exceptional service. Candidates should excel in communication, have strong problem-solving skills, and be able to work in a fast-paced environment. The role involves handling customer inquiries, maintaining records, and resolving service complaints. This position offers an opportunity for growth within a committed and innovative team.

Qualifications

• Knowledge of customer and personal service.
• Ability to effectively communicate and understand directions.
• Experience with handling customer inquiries and complaints.

Responsibilities

• Confer with customers to provide product information.
• Keep records of customer interactions.
• Resolve customer service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Avaya software

CRM software

Microsoft Excel

Job description

A leading global company in Rogers, AR is seeking a Customer Service Representative to connect with customers and provide exceptional service. Candidates should excel in communication, have strong problem-solving skills, and be able to work in a fast-paced environment. The role involves handling customer inquiries, maintaining records, and resolving service complaints. This position offers an opportunity for growth within a committed and innovative team.