Customer Experience Specialist

Kedia Corporation; Gillette (WY); On-site; USD 35,000 - 45,000; Full time

Job summary

A global services provider based in Wyoming seeks a dedicated customer service representative to handle inquiries, maintain records, and resolve complaints. The ideal candidate will have extensive knowledge of customer service principles and be adept at using various software tools. This role involves direct communication with clients to ensure satisfaction and effective problem-solving within a fast-paced environment.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Ability to assess customer needs and meet quality standards for services.

Responsibilities

• Provide information about products or services over the phone or in person.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints effectively.
• Refer unresolved complaints to designated departments.

Skills

Customer and Personal Service

Tools

Autodialers

Customer relationship management (CRM) software

Spreadsheet software

Job description

A global services provider based in Wyoming seeks a dedicated customer service representative to handle inquiries, maintain records, and resolve complaints. The ideal candidate will have extensive knowledge of customer service principles and be adept at using various software tools. This role involves direct communication with clients to ensure satisfaction and effective problem-solving within a fast-paced environment.