Customer Experience Specialist

CarMax; Bristol (TN); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sick time

Vacation time

Floating holiday

Job summary

CarMax Bristol, TN is hiring a Customer Specialist to deliver a customer-first experience throughout the car-buying and selling journey. You’ll guide customers through appraisals, test drives, paperwork and service coordination, ensuring a transparent, efficient process.

This role offers variety, autonomy, and cross-team collaboration, with a focus on honest communication and a positive reference in every customer interaction.

Qualifications

• Strong communication skills and confidence in representing CarMax and its products.
• Ability to build lasting relationships and provide win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Capable of multi-tasking and meeting deadlines.
• Requires a High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams to maintain a smooth, customer-focused experience.

Skills

Communication

Customer service

Teamwork

Attention to detail

Multitasking

Reading data

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Bristol, TN is hiring a Customer Specialist to deliver a customer-first experience throughout the car-buying and selling journey. You’ll guide customers through appraisals, test drives, paperwork and service coordination, ensuring a transparent, efficient process.

This role offers variety, autonomy, and cross-team collaboration, with a focus on honest communication and a positive reference in every customer interaction.