Customer Experience Lead — Car Buying & Financing

CarMax Business Services; Jackson (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax Business Services in Jackson, TN is seeking a Senior Customer Specialist to deliver an iconic, customer-first experience. The role involves guiding customers through appraisals, test drives, and financing, while mentoring associates and supporting store operations.

Ideal candidates will have strong communication skills and retail sales experience. They will participate in a fast-paced environment, ensuring smooth transactions and upholding CarMax’s commitment to quality and service excellence.

Join a company recognized as one of the Fortune 100 Best Companies to Work For!

Qualifications

• Ability to create and maintain a positive work environment.
• Exceptional communication and relationship-building skills.
• Skilled in delegating tasks and making sound decisions.
• Ability to multi-task in a fast-paced environment.
• Proficiency in reading and interpreting data.
• Ability to lift up to 25 lbs and hold a valid driver’s license.

Responsibilities

• Guide customers through appraisals, test drives, and financing.
• Delegate and direct store workflow and resolve concerns.
• Train and mentor associates to foster development.
• Execute strategies to achieve sales goals.
• Perform administrative tasks and vehicle assessments.
• Follow EH&S requirements and maintain workspace cleanliness.

Skills

Teamwork

Communication

Customer service

Decision making

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Jackson, TN is seeking a Senior Customer Specialist to deliver an iconic, customer-first experience. The role involves guiding customers through appraisals, test drives, and financing, while mentoring associates and supporting store operations.

Ideal candidates will have strong communication skills and retail sales experience. They will participate in a fast-paced environment, ensuring smooth transactions and upholding CarMax’s commitment to quality and service excellence.

Join a company recognized as one of the Fortune 100 Best Companies to Work For!