Customer Experience Specialist

Parkland US People Corp; Billings (MT); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Sunoco LP in Billings, MT is seeking a Customer Service Representative to be the first line of response for customer inquiries, ensuring excellent service standards and satisfaction.

You will handle high volumes of calls, process orders, and maintain records while leveraging CRM/ERP systems and Microsoft Office tools to deliver accurate information and solutions. This role emphasizes confidentiality, safety, and professional communication.

Qualifications

• High school diploma or equivalent.
• Strong phone contact handling and active listening.
• Familiarity with CRM and ERP systems and practices.
• Microsoft Office proficiency (Word, Outlook, Excel).
• Customer orientation and ability to adapt to different types of people.
• Excellent communication and presentation skills.

Responsibilities

• Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted.
• Processing orders, forms, applications, and requests.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts.
• Pass along any sales leads or additional sales to the Sales Manager.
• Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Sunoco's policy and procedure.

Skills

Phone support

CRM & ERP familiarity

Microsoft Office

Customer orientation

Communication & presentation

Education

High school diploma or equivalent

Job description

Sunoco LP in Billings, MT is seeking a Customer Service Representative to be the first line of response for customer inquiries, ensuring excellent service standards and satisfaction.

You will handle high volumes of calls, process orders, and maintain records while leveraging CRM/ERP systems and Microsoft Office tools to deliver accurate information and solutions. This role emphasizes confidentiality, safety, and professional communication.