Customer Experience Specialist

Farstad Oil, Inc.; Billings (MT); On-site; USD 21,000 - 28,000; Full time

Job summary

Farstad Oil, Inc. is seeking a Customer Service Representative to act as the first line of response to customer issues and inquiries, ensuring excellent service standards and high customer satisfaction. The role involves handling large call volumes, processing orders, and maintaining customer records in CRM/ERP systems.

Ideal candidates have strong communication skills, a high school diploma, and a customer-first mindset. We value safety, confidentiality, and professional presentation.

Qualifications

• Strong phone contact handling skills and active listening.
• Familiarity with CRM and ERP systems and practices.
• Customer orientation and ability to adapt/respond to different types of people.
• Excellent communication and presentation skills.

Responsibilities

• Manage large amounts of incoming calls from customers, addressing immediate issues, direct calls to the appropriate party and troubleshoot when needed.
• Process orders, forms, applications, and requests.
• Handle customer complaints, provide solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.
• Pass along any sales leads or additional sales to the Sales Manager.
• Demonstrate safe work and risk management practices; communicate and enforce safety and security issues.
• Ensure confidentiality of data collected and stored.
• Stocking and cleaning.

Skills

Phone handling & active listening

CRM software

ERP systems

Communication & presentation

Education

High school diploma or equivalent

Tools

CRM software

ERP systems

Job description

Farstad Oil, Inc. is seeking a Customer Service Representative to act as the first line of response to customer issues and inquiries, ensuring excellent service standards and high customer satisfaction. The role involves handling large call volumes, processing orders, and maintaining customer records in CRM/ERP systems.

Ideal candidates have strong communication skills, a high school diploma, and a customer-first mindset. We value safety, confidentiality, and professional presentation.