Customer Experience & Order Specialist

Sunnen Products Company; St. Louis (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Sunnen Products Company is seeking a Customer Service Representative in St. Louis, MO. The role blends order processing, inquiries, and multichannel communication to deliver exceptional experiences.

You will work closely with sales, service, and tech teams to ensure accurate orders, informed customers, and ongoing loyalty. Ideal candidates bring at least three years in customer service, proficiency with CRM tools, and the ability to multitask in a fast-paced environment, while maintaining

Qualifications

• High school education or equivalent.
• Minimum of three years' customer service experience.
• Experienced in accurately processing orders using computer applications.
• Proven experience working in a fast-paced environment with the ability to multi-task projects and responsibilities.
• Strong written and verbal English communication skills; Spanish is a plus.

Responsibilities

• Process customer purchase orders received via phone, email, or eCommerce platforms with accuracy and promptness.
• Provide leads from customer interactions to sales personnel.
• Transfer technical inquiries to the Advanced Technology Center and equipment service needs to Field Service.
• Communicate pricing, delivery schedules, and terms of sale to customers.
• Input customer data into the CRM for accurate activity records.
• Onboard customers to the eCommerce platform for self-service ordering.
• Foster loyalty through proactive calls and emails.

Skills

Customer service

Order processing

CRM systems

Teamwork

Problem solving

English fluency

Education

High school diploma or equivalent

Tools

Shopify

Oracle CX CRM

Job description

Sunnen Products Company is seeking a Customer Service Representative in St. Louis, MO. The role blends order processing, inquiries, and multichannel communication to deliver exceptional experiences.

You will work closely with sales, service, and tech teams to ensure accurate orders, informed customers, and ongoing loyalty. Ideal candidates bring at least three years in customer service, proficiency with CRM tools, and the ability to multitask in a fast-paced environment, while maintaining