Customer Experience Representative

Parkland Corporation; Billings (MT); On-site; USD 35,000 - 52,000; Full time

Job summary

Parkland Corporation is seeking a Customer Service Representative to respond to customer inquiries and uphold exemplary service standards. The role requires handling a high volume of calls, processing orders, and resolving issues promptly.

You will work with CRM and ERP systems, maintain records, and support sales through lead passing while ensuring data confidentiality and safety compliance.

Qualifications

• Strong phone contact handling skills and active listening.

Responsibilities

• Manage large amounts of incoming calls from customers, directing calls and troubleshooting as needed.
• Processing orders, forms, applications, and requests.
• Handle customer complaints, provide solutions and follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.
• Pass along sales leads to the Sales Manager.
• Maintain data confidentiality and follow safety policies.
• Stocking and cleaning duties.

Skills

Phone skills

CRM familiarity

ERP familiarity

MS Office (Word/Excel/Outlook)

Customer orientation

Education

High school diploma or equivalent

Tools

CRM software

ERP software

Microsoft Office

Job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation.

For more information, please visitwww.sunocolp.com

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Customer Service Representative serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

• Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted.
• Processing orders, forms, applications, and requests.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts.
• Pass along any sales leads or additional sales to the Sales Manager.
• Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Sunoco’s policy and procedure.
• Ensure that confidentiality of data collected and stored are maintained.
• Stocking and cleaning.

Education:

High school diploma or equivalent

Requirements:

• Strong phone contact handling skills and active listening
• Familiarity with CRM and ERP systems and practices
• Microsoft Office proficiency (Word, Outlook, Excel)
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication and presentation skills

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.