Customer Experience Specialist

Kedia Corporation; Bozeman (MT); On-site; USD 35,000 - 50,000; Full time

Job summary

A global service provider based in Bozeman, Montana is seeking a customer service representative. The role involves engaging with customers via phone and in person to address inquiries, manage orders, and handle complaints. Applicants should possess strong customer service skills, experience with CRM tools, and be adept at resolving issues to enhance customer satisfaction. This position offers a dynamic work environment focused on innovative business solutions.

Qualifications

• Strong knowledge of customer and personal service principles.
• Experience with CRM and autodialer systems.
• Ability to resolve customer complaints effectively.

Responsibilities

• Confer with customers by telephone or in person.
• Keep records of customer interactions.
• Review insurance policy terms for coverage.

Skills

Customer service skills

Knowledge of principles for customer satisfaction

Tools

Autodialers

CRM software

Spreadsheet software

Job description

A global service provider based in Bozeman, Montana is seeking a customer service representative. The role involves engaging with customers via phone and in person to address inquiries, manage orders, and handle complaints. Applicants should possess strong customer service skills, experience with CRM tools, and be adept at resolving issues to enhance customer satisfaction. This position offers a dynamic work environment focused on innovative business solutions.