Customer Experience Specialist

Guild Garage Group; Barboursville (WV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision and Dental

PTO and Holidays

401k and matching

Employee Discount

Employee Referral

Job summary

Guild Garage Group is seeking a friendly Customer Service Representative in Barboursville, WV to assist customers by phone, email, and chat. You will deliver top-notch service, handle high volumes, and provide timely updates that build lasting relationships.

Ideal candidates have 1+ year in customer service, strong communication, and multitasking skills. Microsoft Office proficiency is required; ServiceTitan experience is a plus. We offer health/dental/vision, PTO, holidays, and 401k matching.

Qualifications

• 1+ year in a customer service role in home services or tech.
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.

Responsibilities

• Be the voice of Varney—support customers through phone, email, and chat.
• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across multiple channels to solve problems and provide updates.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services.

Skills

Customer service

Phone support

Multitasking

Active listening

Communication

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Job description

Guild Garage Group is seeking a friendly Customer Service Representative in Barboursville, WV to assist customers by phone, email, and chat. You will deliver top-notch service, handle high volumes, and provide timely updates that build lasting relationships.

Ideal candidates have 1+ year in customer service, strong communication, and multitasking skills. Microsoft Office proficiency is required; ServiceTitan experience is a plus. We offer health/dental/vision, PTO, holidays, and 401k matching.