Customer Service Representative

Oppurtuna; West Virginia; Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health, Vision, Dental, PTO, Holidays,

401k and matching

Employee Discount

Employee Referral

Zusammenfassung

Guild Garage Group LLC in Barboursville, WV is seeking a Customer Service Representative to support customers through phone, email, and chat, delivering outstanding service experiences.

You will handle a high volume of inquiries with empathy, keep accurate records, and collaborate with technicians to ensure swift resolutions. Training provided, with opportunities for advancement within a growing local company.

Qualifikationen

• 1+ year in a customer service role in home services or tech.
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!).
• Familiarity with Microsoft Office required.

Aufgaben

• Serve as voice of Varney across phone, email, and chat.
• Deliver top-notch service with empathy and professionalism.
• Handle a high volume of calls with confidence and efficiency.
• Record and maintain accurate customer interactions and transactions.
• Identify opportunities to upsell or refer additional services.
• Coordinate with technicians and team members for seamless service.

Kenntnisse

Communication skills

Active listening

Organization

Time management

Multitasking

Calm under pressure

Team player

Ausbildung

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Jobbeschreibung

# Customer Service RepresentativeGuildgaragegroupBarboursville, West Virginia, United StatesPosted a day agoApply Now## DetailsLocationBarboursville, West Virginia, United States## Job SummaryCustomer Service## Job DescriptionDo You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?Let’s Talk. Your Future Starts Here!AtVarney, we’re more than just a small business—we’re a close-knit team withBIG goalsandeven bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we wantyouon our side.We’re on the lookout for afriendly, proactive, and driven Customer Service Representativeto join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed.What You’ll Be Doing:You'll be the voice of Varney—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll:Delivertop-notchservice with a positive, empathetic, and professional approach.Handle a high volume of calls with confidence and efficiency.Work across multiple channels (email, chat, phone) to solve problems and provide updates.Think on your feet, research solutions, and provide helpful, friendly responses.Keep accurate records of customer interactions and transactions.Recognize opportunities to recommend additional services that benefit the customer.Work closely with technicians and team members to ensure seamless service.Learn our services inside and out—becoming a go-to expert.What We’re Looking For:1+ year in a customer service role in home services or techExcellent communication and active listening skills.Strong organization, time management, and multitasking abilities.Friendly, adaptable, and calm under pressureFamiliarity with ServiceTitan is abig plus(but not required—we’ll train you!).Familiarity with Microsoft office required.A team player who’s excited about growth and making a real impact.High school diploma or equivalent.Why You’ll Love It Here:Team-first culturewhere your contributions matter.Opportunities for advancement—we love to promote from within!Respect, recognition, and rewardsfor hard work and dedication.Hands-on training and mentorshipto help you shine.A chance to build a career with agrowing, respected local company.This position is based in ourBarboursville, WVoffice—where great things are happening every day.What we have to offer you!Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matchingEmployee DiscountEmployee ReferralYou will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued successOur focus on growth will create many opportunities to take on more responsibilities and develop into senior rolesGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Varney may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.Pay Range$15—$20 USDBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.