Multichannel Customer Support Specialist | Growth & Impact

guildgaragegroup; Barboursville (WV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO

Holidays

401k match

Job summary

Varney in Barboursville, WV is hiring a customer service associate to support customers via phone, email, and chat, delivering empathetic, professional service.

You will handle high call volumes, document interactions, and collaborate with technicians to resolve issues, while learning our services to become a go-to expert. We offer benefits including health, vision, dental, PTO, 401k with match, and opportunities for career growth.

Qualifications

• 1+ year in a customer service role in home services or tech.
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a big plus (training provided).
• Familiarity with Microsoft Office is required.

Responsibilities

• Provide customer support via phone, email, and chat with a friendly, professional approach.
• Handle high volumes of inquiries and resolve issues efficiently.
• Document interactions and follow up with customers on status.
• Collaborate with technicians and team members to ensure seamless service.
• Identify opportunities to upsell services that meet customer needs.
• Learn our services inside and out to become a go-to expert.

Skills

Communication

Active Listening

Organization

Time Management

Multitasking

Calm Under Pressure

ServiceTitan

Microsoft Office

High School Diploma

Education

High School Diploma

Tools

ServiceTitan

Microsoft Office

Job description

Varney in Barboursville, WV is hiring a customer service associate to support customers via phone, email, and chat, delivering empathetic, professional service.

You will handle high call volumes, document interactions, and collaborate with technicians to resolve issues, while learning our services to become a go-to expert. We offer benefits including health, vision, dental, PTO, 401k with match, and opportunities for career growth.